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Havis-Shields Company PoliciesHavis-Shields is committed to quality workmanship and Customer Service; therefore, please contact us if you feel a product is not performing as it should. To return products under Havis-Shields Warranty, contact our Customer Service team at 1-800-524-9900, or call the distributor from whom you purchased the product. |
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Havis-Shields will warrant all furnished equipment against parts failure or malfunction due to design, construction, assembly errors, and/or defective workmanship for a period of time specified by product line. This warranty will exclude optional accessory equipment not manufactured by Havis-Shields as well as any malfunction caused my unapproved alteration to original parts, improper installation, overload, damage from accident, abuse, or neglect, or failure to properly service equipment. In addition, this warranty does not cover labor costs. All defects in accessory equipment will be warranted according to the manufacturer's warranty policy (switches, bulbs, etc). Claims for missing or incorrect parts must be requested within ten (10) business days of receipt of equipment. Warranty claims must be submitted in writing to Havis-Shields. Havis-Shields will issue appropriate credit or replacement part only after receipt and inspection of defective goods. Customer must request factory Return Authorization Form and receive authorization prior to submitting goods. Special orders are not returnable. This warrant is in lieu of all other warranties expressed or implied. • Consolidator® • Lighting All Havis-Shields lighting fixtures are warranted against manufacturing defects for two years with the following exceptions:
Havis-Shields warrants its Transport products (K-9 & Prisoner Transports, and Window Guards) for a period of two years. Prices and specifications are subject to change without notice. Possession of a price list does not constitute the right to purchase directly from Havis-Shields. All prices are F.O.B. factory. Freight is prepaid and charged to the customer and will be shipped “best way” unless otherwise requested. An approximate shipping cost can be quoted when an order is placed. All air and motor freight shipment requests will be made on a freight collect basis only. Customer’s freight company name, phone number and account number is required when applicable. Minimum order: $25.00 net. Terms: net 30 days on pre-approved credit accounts. Packaging Partial shipments will be made unless otherwise specified by the customer. In addition, products can be bulk packaged or assembled as complete units. Primarily orders are bulk packaged unless custom packaging is requested when placing an order. Custom packaging may incur some additional cost. Return Authorization Customer must request factory Return Authorization form and receive authorization number prior to submitting goods. Havis-Shields must be notified and give its consent for the return of the item (s). RA# must be clearly marked on outside of package. Products being returned due to customer purchasing or shipping error must be returned within 30 days. Shipping cost is the responsibility of the customer and returns are subject to a 20% restocking fee. No items under $50 net will be authorized for return. Items found upon inspection to be defective in material or workmanship by Havis-Shields will be replaced. Unauthorized returns will be refused. Special orders are not returnable. |
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