Havis - Productivity in Motion

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Havis Warranty Information

Havis Standard Warranty Information

Havis Enhanced Protection Plan

Click here to to check your warranty status.

Returns and Repair Policies

It is the policy at Havis, Inc. that all repair requests from End-users and Resellers adhere to the guidelines of the Repair Policy. All warranty repair costs will be covered, in full, according to the applicable Havis warranty (standard, enhanced, etc). All non-warranty and customer damage repairs will be quoted according to the inspection criteria and pricing schedule for the associated equipment.

Havis Repair Policy and Pricing Schedule (effective 07/01/11)

Click here to start a return or repair claim.

RTS 45-Day Return Policy

Havis® offers the Customer the opportunity to return items for credit or replacement within the first (45) days from the date of shipment from HAVIS® . If the box has been opened, a restocking fee of 20% will be deducted from the credit amount. Any request made for the return of an item outside of the (45) day window will not be accepted.

When returning items, please ensure the equipment is packaged appropriately (as it was received) to ensure full credit is issued. All items being returned are subject to an inspection and may be accepted or rejected at the discretion of the inspector.

Shipping and Packaging

Havis has introduced a robust shipping calculator that automatically quotes shipping rates per order with our major Logistics Provider. This internally developed software determines actual product dimensions and weights per orders. In addition, the software takes into consideration which building the items ship from and the shipment method selected, which will ensure the most accurate rate possible, using real-time rates. All Shipping costs will be automatically calculated at the time of Order Entry and will appear on the Sales Order Acknowledgement. All prices are F.O.B. Origin. Freight is billed to the customers and will be shipped “best way” unless otherwise specified. All air, ocean, and ground international freight shipment requests will be made on a freight collect basis only. Customer’s freight company name, phone number and account number is required when applicable. Minimum order: $25.00 net. Terms: net 30 days on pre-approved credit accounts.

Packaging: Partial shipments will be made unless otherwise specified by the customer. In addition, products can be bulk packaged or assembled as complete units. Primarily orders are bulk packaged unless custom packaging is requested when placing an order. Custom packaging may incur some additional cost.

Havis Corporation - 75 Jacksonville Road - Warminster, PA 18974 - 800-524-9900

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