Havis Warranty Information

Havis Standard Warranty Information

Havis Extended Warranty Information

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Returns and Repair Policies

Click here to start a return or repair claim.

RMA Flat Fee Policy

Havis® now offers a flat fee policy for the repair of equipment no longer under warranty. This fee covers all parts used in repairs, diagnosis of equipment, labor used in repair, and shipping costs for return of equipment to the Customer. The flat fee for discontinued docking stations and their derivative components is $199. The flat fee for docking stations and their derivative components currently in production is $99. The flat fee for all lighting is $150. Havis® reserves the right to change this policy at any time.

RMA 45-Day Policy

As of 6/1/09, any RMA item must be shipped to Havis® within (45) days of the RMA number being generated. If the unit(s) are not received by Havis® within that time, the RMA will be closed and a new RMA must be generated if the Customer still wishes to have the units repaired.

In the event that a unit is no longer under warranty, a quote for repairs will be issued. The Customer will have (45) days to approve the quote. If Havis® does not receive a PO or credit card information within that time frame, the RMA will be closed and the equipment will be returned to the Customer in its original condition.

RTS 45-Day Return Policy

Havis® offers the Customer the opportunity to return items for credit or replacement within the first (45) days from the date of shipment from HAVIS® . If the box has been opened, a restocking fee of 20% will be deducted from the credit amount. Any request made for the return of an item outside of the (45) day window will not be accepted.

When returning items, please ensure the equipment is packaged appropriately (as it was received) to ensure full credit is issued. All items being returned are subject to an inspection and may be accepted or rejected at the discretion of the inspector.

© 2009 by Havis, Inc.

Shipping and Packaging

Shipping Program for orders that contain ONLY MI-Parts will continue to use the MI-Shipping Program.

Shipping Program for orders that contain ONLY PA-Parts will continue to use the existing PA-Methods

• All prices are F.O.B. factory. Freight is prepaid and charged to the customer and will be shipped “best way” unless otherwise requested. An approximate shipping cost can be quoted when an order is placed. All air, ocean, and ground international freight shipment requests will be made on a freight collect basis only. Customer’s freight company name, phone number and account number is required when applicable. Minimum order: $25.00 net. Terms: net 30 days on pre-approved credit accounts.

Shipping Program for orders that contain BOTH - PA & MI - All Orders need to have Freight Quotes. Please call 1-800-524-9900

Packaging: Partial shipments will be made unless otherwise specified by the customer. In addition, products can be bulk packaged or assembled as complete units. Primarily orders are bulk packaged unless custom packaging is requested when placing an order. Custom packaging may incur some additional cost.