Havis, Inc. (“Havis”) warrants to purchaser (“Customer”) that all products sold to Customer that have been manufactured by Havis (“Products”) and all accessories to such Products manufactured by Havis (“Accessories”) will be free from defects in material and workmanship under normal use and service. Items not covered include damage due to improper installation, use of harsh cleaning chemicals or use in environments for which the product was not intended, damage from intentional acts, fire, acts of God (hurricanes, etc.) loss, theft, cosmetic wear not affecting functionality, and modification by anyone other than an authorized Havis representative. This warranty does not guarantee forward compatibility for any Havis product sold. The above is subject to the terms and conditions set out below (this Warranty is hereinafter described as the “Warranty”). For all other products and components supplied and/or distributed by Havis (“Components”), Havis will pass through all applicable warranties directly to Customer whenever the manufacturer of such Components permits. Havis provides no direct Warranty with respect to Components.
Havis’ sole liability for any breach of the Warranty will be to: (I) replace or repair any defective and/or non-functioning portion of the Products or Accessories; or (II) if in Havis’ sole discretion the above remedy is impractical, to refund the fees paid for the defective products or accessories. Prior to receiving a replacement or refund of any products or accessories, customer must return to Havis the defective products or accessories.
Damage due to abuse, accident, mishandling, misuse, modification, improper installation or misapplication, cancels all of Havis’ obligations under the Warranty. Repair of any Product or Accessory by any party other than Havis will invalidate the Warranty.
Upon notifying Havis of a Warranty related claim, Havis will, if appropriate, provide a return material authorization number (“RMA”), for the return of the Product and/or Accessories. If supplied to Customer, Customer will complete the RMA and return it to Havis along with the defective Product or Accessory, transportation and insurance costs prepaid. Havis is not responsible for loss or damage, which may occur in transit. Havis will ship the repaired or replaced products and/or Accessories to the source by UPS Ground unless the customer provides additional payment to offset express shipment charges. All Products and Accessories must be shipped in their original shipping containers or other solid and durable shipping container. Failure to return the defective Product or Accessory to Havis or to otherwise follow these procedures will invalidate the Warranty.