If something goes wrong, we want to make it right. Review our policies below, or start a claim for a return or repair.
Havis® offers the Customer the opportunity to return items for credit or replacement within the first (30) days from the date of shipment from Havis. Return authorizations are valid for 30 days from the date of issue. If the item(s) are not received within the allotted time, the Return Authorization will be voided. If the box has been opened, a restocking fee of 20% will be deducted from the credit amount. Any request made for the return of an item outside of the (30) day window will not be accepted. If the return is valued to be under $50, the return will not be authorized.
When returning items, please ensure the equipment is packaged appropriately (as it was received) to ensure full credit is issued. All items being returned are subject to an inspection and may be accepted or rejected at the discretion of the inspector.
Docking stations that are returned and have been determined to have been installed will not receive credit. Should a return be rejected by the inspector, the reseller will have (30) days to determine course of action. If no reply from the reseller is received within (30) days, items will be disposed of accordingly and no credit will be given.
Note:- Havis only offers credits to original purchasers, and the end customer cannot return for a credit or refund. Further assistance can be obtained by contacting your sales representative or reseller.
It is the policy at Havis Inc. that all repair requests from end-users and resellers adhere to the guidelines of the Repair Policy. All warranty repair costs will be covered, in full, according to the applicable Havis warranty (Check Warranty Status). All non-warranty and customer-damage repairs will be quoted according to the inspection criteria and pricing schedule for the associated equipment.
Havis now offers a Service Portal to assist users with service management and provides visibility of technical support inquiries, product return history, and historical account information.
The Service Portal enables access to a live chat features to communicate directly with a Havis representative (during normal business hours).