An ever-changing combination of external economic and social factors has kept and continues to support retail and hospitality business owners on their toes. Whether it be rising costs, a global pandemic, or changing consumer preferences, retail and hospitality businesses have had to evolve constantly in line with these various challenges (and opportunities).

One of the most notable challenges relates to customer experience. Nowadays, customers expect to receive a frictionless, enjoyable experience as standard wherever they go. As a result, organizations across the retail and hospitality industries are investing heavily in technologies and initiatives to achieve an optimum customer and/or visitor experience. As this blog will explore, investing in durable and secure mounting solutions for point-of-sale technology and other customer-facing devices is arguably one of the most essential steps a business can take to ensure the best possible customer experience.

Technology mounting solutions play a central role in enhancing customer experience across the retail and hospitality industries. The mounting of valuable devices can be beneficial for the business itself and for customer journeys. If companies wish to reap the benefits of their chosen technology, it must be set-up correctly for their specific business (eg: its customers, products/services, business goals and so on) and considered in line with overall customer experience management.

In today’s market, retail and hospitality customers have come to expect a seamless experience as standard. In order to meet these evolving consumer expectations, businesses have continued to explore and leverage all kinds of technologies to provide a frictionless customer experience. In particular, the use of mobile technology in retail and hospitality continues to be a growing trend due to the numerous benefits it can bring to both businesses and their customers.

However, as will be discussed throughout this blog post, choosing the correct mounting and docking solutions for such mobile technology is key to gaining a real competitive advantage and truly meeting the evolving trends and challenges of the current market.

WARMINSTER, PA, June 28, 2023 – The hospitality industry has undergone a significant amount of change over the years with a wide range of technology solutions having come into play. For example, the 1990s and early 2000s saw hotels starting to incorporate technology into their rooms, meaning visitors were enabled to enjoy televisions, mini-fridges, Wi-Fi and more in the comfort of their own rooms.

WARMINSTER, PA, June 28, 2023 – The hospitality industry has undergone a significant amount of change over the years with a wide range of technology solutions having come into play. For example, the 1990s and early 2000s saw hotels starting to incorporate technology into their rooms, meaning visitors were enabled to enjoy televisions, mini-fridges, Wi-Fi and more in the comfort of their own rooms.

WARMINSTER, PA, May 25, 2023 – Self-service checkouts have fast become an integral part of today’s retail environment. In fact, self-checkouts are now twice as common as they were pre-pandemic, and experts predict that this trend toward self-service POS systems will only continue to grow.

However, it is important to note that this shift towards self-service checkout systems is not entirely driven by the benefits and convenience of the self-checkout but by broader macroeconomic and business factors too.